Need some customizations to my osTicket setup:
– ability to manually cc: multiple email addresses on messages sent to users
– remove default greeting (first/last) that gets added at top of every msg sent to users
– resolve issue of internal notes notifications not being delivered to other team managers
– ability to add additional column in scp view for assigned user
Lots of the code exists on the osTicket forum already but Im too lazy to implement myself. 🙂