Online booking engine/reservation system needed — with SMS Text Only ability, with options of &/or email selected for appointment confirmations & reminders. System will feature some interesting security, and information cloaking abilities. Requirements include: Systems ability to kill appointment session upon recognizing any info — including bad IP address(es)from blacklisted previous clients — along with fraudulent, and disruptive prankster attempts to access and schedule bogus appointments.

This therapy business presently has studios in 4 San Diego locations, with 17 practitioners. The practitioners do not always practice at same location. The system must scale to 8 separate locations with 37 practitioners who may work in multiple locations.The system needs to scale to as many as 5 admins that are granted varying levels of permissions.

I have a client that has therapy business in 4 locations with 17 practitioners. The practitioners do not always practice at same location we need to be able to scale to 8 locations with max 37 practitioners.

1. Clients are able to be have appointment confirmations, and up to 3 reminders of an appointment by their choice, or Admins: Via SMS Text Only, &/or by email.
2. Also when the appointments are sent to practitioners at various locations by SMS text only &/or email (choice by admin) The scheduled practitioner only receive clients name and appointment time, and service type scheduled — all other client
information needs to be cloaked, or remain confidential for admins use only.
3. Ability to block or revoke session and scheduling by a previous customers or prankster who are blacklisted (blacklisting to be entered by admins only)based on info given and most importantly recognition of IP addresse(s).
4. Ability to have Multiple administrators with varying levels of permission granted by Main Admin. system must be able to add up to 5 admins in future with vary level of permission granted.
5. Potential clients are not able to schedule online for 1st time appointment currently they see web site or advertising and call call our call-center in for 1st time appointment. After 1st appointment they will be sent a password via email or SMS text that allows them to log-in online to self schedule appointments The receive a password good for admins approved time period.
** It would be a nice tech enhancement but absolute requirement at this time — to allow clients with passwords to schedule via mobile web enabled phone as well.
6. When a previous client is logged in to schedule and appointment he can decide to schedule appointment by location (with only a general description of studio location) & or Practitioner info from website or Reservation system description. Upon scheduling an appointment online the client only receives that actual physical address w/ Google type map upon confirmation; and only for the location that he has scheduled for. The system must throw up flags stop session and prevent another session until call in to reset appointment and receive new pass code/word; and ask clients that try to schedule multiple sessions to call in to our call center to complete appointment. So if client schedules and tries to reschedule without calling in to cancel he is unable to schedule at another location in that or upcoming session. until he calls in to be reset &/or set-up with a new appointment by call center.

1. Client will need 2 weeks to properly test system, and expects to be given full source codes; and will have code verified for any possible bugs, errors, & infringement violations.
2. This is not rocket science in 2010 . . yet for a reservation and booking system, the requirements are unique in placement.
3. Proprietary code could be sold in future to another non-competing company with owners permission.
4. We are requiring daily, & weekly reports with ability to test key components of system as project develops. Client is not wanting to force compliance with strict time for completion. This is tricky to build, and there may be unforeseen issues, we understand this. Interface for end users, and admin must be smooth and intuitive. There are elements that we have not considered that may come up. We are uniquely set for prompt communication and will reply immediately; and expect such from selected bidder . . if there are problems, or time for completion is not realistic . . then we expect to know the moment it is known by developer –so we can adjust our time-lines, and extend time for completion. Good communication is vital, and will be key to successful happy client who will sing praises, give good marks, and offer written testimonials and take real-time phone calls in support of developer.

Name: johnny spicer
Position: Biz Dev
Company: Defiant Sun Media — Authorized Reviewing Agent for Confidential Client.

Client Info:
Location:
Zip/Postal Code:
Website URL:
Annual Revenue: $0-1.5 Million
Number of Practitioners 17 currently — plans to scale to 35 max.
4 Studio locations currently — Planned scalability to 8 locations

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